Expert Claims Management
From Filing to Settlement

Our Comprehensive Claims Services

  • Expert Contract & Claims Analysis: We thoroughly review insurance policies to identify key terms and exclusions, ensuring accurate claim assessment for optimal outcomes.​
  • Dedicated Claims Support: Our experienced specialists guide clients clearly through every step, keeping them informed and empowered.​
  • Proactive Claims Management: We anticipate and resolve challenges early to expedite processing and deliver timely benefits.​

Client Success Stories

Hear from clients who experienced our exceptional claims service

“We are also extremely satisfied with the insurance terms tailored by TIS, which provided us the comprehensive coverage at a reasonable premium, thereby maximizing our benefits.
In light of your outstanding service, we will note hesitate to recommend TIS Vietnam Insurance Broker to our Friends, partners and any entities in need of reliable insurance services.”

Mei Sheng Textiles Vietnam

“Your professional claims service was instrumental in guiding us through each step of the claims process, ensuring that we completed all necessary procedures swiftly and efficiently. Your diligent efforts in coordinating with the loss adjuster and the insurer expedited the compensation process, allowing us to receive the settlement as quickly as possible.”

Shang Wood Industries

“PCP would like to express our many thanks for the professional and effective services and support from the Consultant & Claim team. We appreciate your effort to get a good deal for our current insurance policy with many appropriate terms and condition that benefit us together with a reasonable and competitive premium. It was great peaceful and convenient working with TIS. We confidently recommend TIS’ service to all our business partners and friends.”

Phoenix Clean Power

“We were particularly impressed with our recent claim that the site survery was arranged quickly, and the required documents were guided promptly, especially our all inquiries were responded to fully and satisfied. Your team made a lot of effort to ensure that our benefits are the highest, and we are always kept informed of the progress of our claim. We are very pleased with the results of your work and we would highly recommend your company to others.”

Tuan Le / Construction Company

“We are extremely grateful to the Consultant & Claim team for your professionalism, effectiveness, and dedication in serving Maeve Furn. Your skills in finding an insurance policy that provides extensive protection and saves premiums are valuable to us
We also sincerely thank Mr. Danh and the claim team for your prompt guidance relevant to claim documentation, your effort to negotiate with the loss adjuster and the insurer to get the highest benefits for Maeve Furn as well as your enthusiasm to push all relevant parties so that our claim is settled quickly.”

Maeve Furn

“Hoa Phat would like to express our sincere gratitude to TIS for the exceptional claim service we received in resolving our lightning strike damage claim. In particular, we would like to acknowledge the outstanding support of Mr. Danh from TIS, who went above and beyond to assist us in negotiating with the insurer to revise a clause in our insurance contract to better align with the actual situation. Thanks to Mr. Danh’s attentiveness and professionalism, the claim settlement process was swift and smooth, minimizing the impact of the incident on our operations.”

Hoa Phat Company

“You made a tough situation much easier for us by explaining the details of the claim, answering all our questions, keeping us updated on the status of the settlement and supporting us for in-time payment before the financial year. Your professionalism, dedication and understanding throughout the process made a significant difference. Your consultant team’s skills in finding an insurance policy with good terms and conditions that supplies comprehensive protection are valuable to us.”

Deutsche Bekleidungswerke co., Ltd

“Thanks to your prompt and efficient assistance in navigating the claim process, our claim was settled quickly and fairly. Your expertise and dedication were invaluable during this difficult time. The level of service we received from TIS far exceeded our expectations. We are truly grateful for your partnership and look forward to a continued and successful working relationaship.”

Zannier Resort

“We would like to express our sincere gratitude to both of you and your dedicated team for the exceptional support during the claim process following the unfortunate fire at our wood factory. The thoughtful guidance from Mr. Danh and Mr. Tài helped us navigate complex procedures such as finalizing police reports, responding to inquiries from the insurance company and loss adjusters, and completing the intricate claim documentation. Thanks to your tireless efforts, including pursuing compensation from co-insurers, we received a fair and timely settlement. Your professionalism and commitment gave us peace of mind during a very challenging time.”

Starwood Furniture

Tips to Strengthen Your Claim Submission

Maximize your chances of a smooth and successful claim by following these best practices:

STEP 1

Report the Incident Promptly

Notify TIS and the insurer as soon as the incident occurs. Delays may complicate the process or affect claim validity.

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STEP 2

Document Everything

Take clear photos or videos of the damage or incident scene. Keep records of related emails, receipts, invoices, or medical reports.

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STEP 3

File a Police or Incident Report

For theft, accidents, or third-party liability cases, a police or internal incident report is often essential for claim approval.

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STEP 4

Keep Copies of All ORIGINAL DOCUMENTS

Maintain a complete file of all forms, receipts, reports, and communication for your own records and future reference.

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STEP 5

Plan to replace/repair the damaged/lost items

You will need to discuss your plan with the TIS/insurer and obtain the insurer’s approval for all quotations. Be sure to retain all invoices, quotations, and contracts for the purpose of lodging your claim later.

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STEP 6

Stay in Contact

Be responsive if the insurer or broker requests further information. Quick replies can help avoid unnecessary delays.

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KEY TIP

Work Closely With TIS

Let TIS guide you — We understand policy wording and can help frame the claim clearly and advocate for your interests.

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Need support with a complex claim?

📩Talk to Our Claims Experts